Quote T’s & C’s

How do I book?

To obtain a quote you are welcome to either fill out our quick quote enquiry form or give us a call on 0330 1330 297. Once you’ve confirmed that the quote covers all your needs and you’re happy to book, we’ll take your non-refundable deposit, which will be £30

You’ll then receive an email confirming the date, time and details of your booking. One week before your event, you’ll need to pay the outstanding amount for your booking.

We’ll remind you that this is due and check in with you to make sure that all of the details we have are still correct.

How far in advance do I need to book?

We’d recommend booking your butler four to six weeks before your event but we’ll make every effort to accommodate bookings with shorter notice if we’re able to. If you have an event coming up soon, give us a call on 0330 1330 297 and we’ll do everything we can to help.

Can I make changes to my booking?

Yes. Ideally, try to let us know about any changes to your requirements a week or more before your event so that we have time to accommodate your needs.

What happens if I need to cancel my booking?

Your £30 deposit is non-refundable. However, we may be able to carry it forward to a future booking if you want to postpone instead of cancel. If you cancel more than seven days in advance of your event, any money paid beyond the deposit will be returned to you in full. If you cancel within a week of your event, no refund will be offered.

How do I know you will honour my booking?

Our reputation is important to us. Many bookings come from word of mouth recommendation so it matters to us that you’re happy and that we’re known for being trustworthy and reliable.

We’ll be in touch a week before your event to confirm your booking and requirements and who your butler(s) will be.

Your butler will also get in touch on the day of the event to confirm their arrival, etc.

In the unlikely event that we are unable to honour your booking due to unforeseen circumstances, we would notify you as soon as possible and offer a full refund.

To date, we have never missed a booking.